How much is shipping?
It depends on your location, what you order, and the shipping method you choose. We offer ground shipping, second day, next day, and oversized shipping.
Note: Shipping carrier substitutions may be made at our determination in an attempt to reduce shipping cost to the customer.
What shipping methods do you offer?
The shipping methods we offer are ground, 2nd day, next day, and freight (for large items).
Do you have a minimum order?
We have a minimum order of $20
Do you offer rush shipping?
Yes, rush shipping options are available. We offer 2nd day and next day for expedited shipping.
How long does it take to process and ship my order?
In stock orders ship within 24 hours. If you place your order on Saturday, Sunday, or a holiday, it will be processed the next business day.
Note: Special orders and temporarily out of stock parts may take longer. If a part is not in stock and must be ordered from the manufacturer, it usually takes 2-3 days to arrive to us and will be promptly shipped to you. Most orders are shipped within 2-3 business days.Orders directly from the manufacturer may take up to 5-6 business days to arrive and will shipped to you as soon as we receive them.
Q. How long does shipping take?
Depending upon your location, ground shipments usually take 2-7 days. Expedited shipping can take as little as one day (overnight shipping), depending on the shipping option you choose.
Note: We cannot guarantee transit times for ground and oversize orders.
Will you provide tracking information?
Absolutely. We will email you your tracking information as soon as we ship out your order.
If I pay by credit card, will you charge my card once the item has shipped?
We will charge your card as soon as you finalize your order.
If I ordered a part that’s out of stock, when will it ship?
As soon as possible. In the unlikely event that a part has been placed on backorder or discontinued, we will do our best to try and find one for you as quickly as possible.
Can you ship my order to multiple addresses?
Absolutely. We can accommodate shipping to multiple addresses. Just contact us at (585) 277-3224 or at firstname.lastname@example.org and we’ll get it set up for you.
Do you ship to AK, HI, and US territories?
Yes, we do. Additional shipping charges may apply.
Do you ship to PO Boxes or APOs/FPOs?
No, we do not ship to PO Boxes, APOs or FPOs. All orders must be shipped to a valid home or business address.
Do you offer COD orders?
No, we do not ship COD orders.
Do you ship internationally?
We do not ship internationally at this time.
Do you ship hazardous items?
Yes. We can ship hazardous items via UPS.
Do you ship oversized parts?
Oversized shipments will have additional costs. We will contact you prior to shipping to get your approval on these added costs.
What happens if you ship the wrong part?
In the rare instance that this would happen, please call us at (585) 277-3224 or email us at email@example.com and our customer service department will start the return process immediately.
What happens if the part is damaged during shipping?
Please inspect the packaging before accepting the package. If it appears to be damaged, refuse to accept it. If it was left at your doorstep before you could inspect it, contact the carrier. You will need to file a claim with the carrier. Once the claim is accepted and processed, we will issue a replacement.
How can I be sure you’re shipping me parts that will fit my vehicle?
Give us a call at (585) 277-3224, or email us at firstname.lastname@example.org with your questions. We’ll gladly check your car's VIN to make sure you get the right part.
What happens if the part doesn’t fit my vehicle?
If we sent you the wrong part, we’ll make it right. If you ordered the wrong part, you’ll need to return it to us. Contact us for a return authorization number. We’re more than happy to go over the order and get you the part you need.
What if my address changes before my order ships? Can I change where you send my shipment?
No problem. Please call us at (585) 277-3224 or email us at email@example.com and our customer service department will help make the necessary changes you need.
What if I never receive an order?
Look up the tracking number to see where your package ended up. If it ended up somewhere else, call us at (585) 277-3224 or email us at firstname.lastname@example.org, and we’ll figure something out. If it was delivered at your address, it’d be best to contact the shipping carrier to find out what happened.
What happens if I refuse the shipment?
Refusing a shipment is not the proper way to return it. Instead of refusing shipment, just accept the shipment and then contact us for a return authorization. If you refuse a shipment, we may charge you a fee for doing so.
Please note: In the unlikely event an additional charge is necessary, one our staff members will contact you, via email or phone, with an exact amount of the additional charge for your approval. This will be done prior to shipping. We will always keep charges for shipping and handling to a minimum.