Return Policy

Can I return a part?

Yes, as long as it’s within 30 days of receiving your order and the part is:

  • unused
  • in its original, unmarked packaging with the original invoice
  • in resalable condition

A copy of the invoice will need to be included with the return.

Can I exchange a part?

Usually. Contact us at (585) 277-3224 or email us at to see if we can accommodate an exchange.

How do I return or exchange an item?

First, contact us for a return authorization number by either calling us at (585) 277-3224 or emailing us at Then, ship the part(s) back to us in the original, undamaged, package along with a copy of the invoice. Be sure to buy insurance for the return shipment, because we’re not responsible for returns that get lost or damaged in transit.

What if you sent me the wrong part?

In the unlikely event that we made a mistake and sent you the wrong part, contact us at (585) 277-3224 or email us at at we’ll start the process of getting you the correct part. The wrong part must be returned to us within 30 days.

What if I ordered the wrong part?

You’re welcome to return it as long as it’s within 30 days of receipt and the part meets all of the requirements listed above.

How long do I have to return or exchange a part?

Return requests need to be made within 30 days of receipt.

Can I return/exchange a part for any reason?

Yes, as long as it meets the requirements listed above.

Are there certain parts I can’t return?

Yes. We cannot accept returns on:

  • Used parts
  • Parts that have been installed and tried
  • Electrical parts

Note: We reserve the right to refuse and return any parts that we find to have been installed, used or do not meet the above criteria.

Do I have to pay any restocking fees?

Yes. There is a 15% restocking fee charged against all returned parts..

Do I have to pay for return shipping?

Yes. You’re responsible for return shipping fees. The only exception is if you have to return or exchange a part because of a mistake on our end.

How long will it take to receive my refund?

You will receive your refund 5-10 business days after your return is done processing.

How long do returns take to process?

Please allow 2-4 weeks for processing.

What if the part is defective or damaged?

If parts are defective, please contact us within 15 days of receipt to inquire about a parts warranty refund.

What if my return never arrives? Do I still get a refund?

Since we’re not responsible for lost return shipments, we can’t issue a refund. That’s why we highly recommend getting a tracking number for your return shipment.

What if someone else purchased the part for me and I want to return or exchange it?

You can return or exchange the part as long as the person gives you the original invoice.

What if I need to make a warranty claim and return a part?

Call us to arrange your return/warranty claim at (585) 277-3224. Or you can email us at to start the process.

What is a core return/core charge?

On some parts, we’re discounting the selling price on the assumption that you’re going to send us your old part. This old part is called a “core.” The core charge is something we add to the sale price of your part, then refund as soon as we get your old part.

So, a $100 part with a $50 core charge will be sold to you for $150. When you send us the old core, we’ll refund you the $50 core charge.

(Read more about cores here:

Can I cancel my order after it’s been placed?

Yes. An order, or a portion of an order, may be cancelled up until the time it is shipped and is no longer in our possession. Please call us to arrange your cancellation at (585) 277-3224. Or you can email customer service at

Is there a cancellation fee?

If the cancelled part was special ordered from the manufacturer, a return fee of 15% may apply.